You can exchange or return your purchase within 30 days of delivery. Mystery Boxes are not returnable.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please supply us with the following details ( firstname.lastname@example.org ) so that we can process your return:
- Your name and address
- Your order number
- Reason for the return / exchange
Shipping / Return Shipping
The original shipping cost are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, your refund will be processed within 7 business days. We reserve the right to reject refund claims that do not meet the requirements as specified above. For orders cancelled prior to shipping your refund will be processed within 7 business days of the cancellation.
Damaged goods should be returned as per the above instructions so we can assess the fault/s and take necessary actions to replace or exchange. Should we assess damages to causes such as factory fault we will create a credit note for the amount to the Customer for use of the same or any other similar products on our site. Simply Party Supplies reserves the right to assess damages and accept or decline any return of damaged goods based on the nature of the damages.